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FAQ

Answers to common questions.

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Terrace Green Hotel, Negombo is ideally located in the most popular neighborhood of Negombo city.
Our central position means there are wonderful shops right on your doorstep as well as the lure of exciting cultural events within easy access. Let yourself fall under the spell of our charming city while enjoying the feeling of staying at home with us.

Contact us by Phone

+94 31 227 7510

+94 31 493 9466

+94 72 248 8170 (Hot Line)

Visit us in Person

11/A St. Jude Lane, Ettukala Road,

Negombo, Sri Lanka

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Answers to common questions

We’ve compiled a list of answers to common questions.

What are the standard check-in and check-out times of the hotel?

  • You can check-in from 14:00 and check-out at 12:00

Can we have an early check-in?

  • Early check-in is subject to availability. Please request directly with us in advance to check whether your rate includes free early check-in or surcharges.

Can we have a late check-out?

  • Late check-out is subject to availability. Please request directly with us in advance to check whether your rate includes free late check-out or surcharges.

Is there free Wi-Fi in the guestrooms?

  • Yes, we have free Wi-Fi in all areas

What room types do you have?

  • We have 10 guest rooms. Here are the details:
Room Type Approximate Size Bed Types Maximum Occupants
Deluxe Double 24 sqm King or Twin 2 adults + 1 child (under 6)
Deluxe Triple 40 sqm King or Twin +extra roll-away bed 3 adults +2 child (under 6)
Suite Room with Jacuzzi 54 sqm. King or Twin 3 adults +2 child         (under 6)

 

Is there a tea-making facilities available in the room?

  • Yes, all guestrooms have tea-making facilities.

Do you provide rooms for drivers?

  • Yes, accommodation is available for drivers upon request

Do you offer discounts for group bookings?

How to request for Free Airport Pickup?

  • To request for complimentary Airport Pickup service please send us a message with following details:
  • Arrival Date:
  • Arrival Time:
  • Flight No:

How to request for Free Airport Drop?

To request for Complimentary Airport Drop service please send us message with:

  • Departure Date:
  • Departure Time:

Are baby cots available for the rooms?

  • Baby cots are available on request

Are high chairs available in the restaurants?

  • Yes, we have high chairs in our onsite All Day Dining Restaurant SALT

Is Kid’s Menu available in the restaurant?

  • Yes, please talk to our Reception Desk or directly to our Chef about your special requirements to your child’s food.

Is vegetarian cuisine available in the restaurant?

  • Yes, please request in advance before your arrival and our Chef will meet your requests about vegetarian food

Is Halal Food available in the restaurant?

  • Yes, please request in advance before your arrival and our Chef will meet your requests about halal food

Do you have 24 hour room service?

  • No. However, room service is available from 07:00 – 22:00

Do you have a chill-out area?

  • Yes, we have Terrace Lounge and open Sky Deck with sunbeds on the Rooftop.

Do you have a tour desk where I can book excursions and sightseeing tours during my stay?

  • Yes, excursions and tours can be booked through our Reception on the spot, but the best way is to send tour request before your arrival to allow us time for arrangements. Please send your travel requests to reservations@terracegreenhotel.com or request directly from website.

What are the local tourist attractions?

  • The “Beach” road (Lewis Place) dotted with restaurants, coffee shops, souvenir shops and bars; Negombo Beach, Hindu Temple ( Muthumari Aman Temple),  Negombo Lagoon & Vibrant fishing village, Negombo Fish Market, The Old Dutch Fort, Muthurajawela wetlands.

Is a doctor available at the hotel?

  • Yes, an on-call doctor is available

What is the nearest hospital?

  • Ave Maria Hospital (private hospital, 10 min drive from here).

Where is the nearest ATM?

  • The nearest ATM is 10 minutes away

What voltage do you use in Sri Lanka?

  • 230 Volts

Is it safe to drink tap water in Sri Lanka?

  • Unfortunately, the tap water in Sri Lanka is not potable. However, complimentary drinking water is provided in all guest rooms

Can you arrange something special for our honeymoon?

  • Yes, our hotel is popular among couples and we are happy to assist discerning couples with special arrangements on their special days.
  • Please send us your requirements and out team will be pleased to make something special for your honeymoon, anniversary or birthday.